FAQ

• Why don't I see my new policy in ERA?
  Policies don't get created in ERA until they apply to LabTech agents. If a policy isn't assigned to a LabTech group or is assigned to a LabTech group with no ESET agents then the policy won't show up in ERA until the policy is assigned to a group and an ESET agent joins the group.
• What policy do computers have after first installing the plug-in?
  The ESET plug-in doesn't modify any computer policy settings until a policy is created and assigned to a group. Computers will keep all their previous settings until a new policy is applied from the ESET plug-in
  
  
• How do I assign global / default policies?
  The easiest and recommended method is to create a new ESET Policy from the plug-in and assign it to the "All Agents" group in LabTech.
  Alternatively you can edit the "LabTech Policies" policy and all parent policies to create policies that are inherited by plug-in managed policies.
  
  
• Can I change policies from the ERA server?
  You cannot modify any policies under the "LabTech Policies" policy from ERA. Any changes will be overwritten by the plug-in during a maintenance cycle.
  
  
• Why do I still see a deleted policy in ERA?
  Deleted policies are not removed from ERA. It is OK to leave these and let the plug-in clean up policies if needed.

• What happens to computers when their policy has been deleted?
  If all policies that once applied to a computer are deleted, the computer will be assigned to the "LabTech Policies" parent policy until a new policy is assigned.
  
  
• How long does it take for a newly added computer to get its ESET Policy?
  If the newly added computer has ESET software and is being managed by an ERA server being managed by the plug-in it will get its policy settings within ~6 minutes of joining any groups with ESET Policies assigned to it.
  
  
• What happens when a computers group(s) are changed or is moved into a new group?
  If the new group contains ESET Policies it will get it's new expected policy from the plug-in. If it is moved out of all groups with ESET Policies assigned then it will hold on to its previous settings until a new policy is specified.