Prerequisites
For optimal operation of the ESET Plug-in, the LabTech server should meet the minimum hardware and software
requirements for your version of LabTech.
The LabTech server will need Internet access to download dependencies from http://ftp.nod.sk
You can verify connection by using this address: http://ftp.nod.sk/~esetmsp/RMM/LabTech/
You can install or update your current ERA server to the latest LabTech supported version by running the "Smart Installer" below.
Remote Administrator 5 - Smart Installer (LabTech)
Or by downloading the latest version from the business download page on eset.com
For optimal operation of the ESET Plug-in, the ESET Remote Administrator server should meet the minimum hardware and software
requirements as described in the ERA 5.2 Installation manual.
Remote Administrator 5.2 Installation Manual and User Guide
*It is recommended to backup your ERA database prior to updating*
*It is NOT recommended to install your ERA server on the same machine as your LabTech server*
The ESET server should be accessible from a static IP address or host name (recommended)
If ESET endpoints, the LabTech server, or an instance of the LabTech Control Center will connect from outside of a LAN the server will need to be accessible from a public IP or a public host name (FQDN).
The following TCP ports must be allowed for inbound connections to your ESET Server (Port forwarding / firewall configuration)
TCP 2222 - Endpoint connection
TCP 2223 - ERA Console connection
TCP 2226 - ERA API / plug-in connection
Please follow the documentation provided here to download and install ESET MSP Utilities
http://ftp.eset.sk/~esetmsp/kb/emu2_install.html
*An "ERA Key" will be required and can be obtained by contacting LabTech*